The new generation

Airline Industry

Unlike vehicles on the ground, long-distance aircraft have to carry all their fuel with them, not forgetting that they’re expensive, heavy and take up a huge amount of storage. The weight we’re talking about here can have a direct impact on the range of the aircraft, wing size (because it needs to be stored in tanks), and the payload. All this while paying close attention to limiting the environmental impact by the aviation industry.

With each new generation of airplanes, there have been improvements in fuel efficiency in the region of at least 25%, which brings us to the fact that our modern aircraft have been producing less than 70% carbon dioxide than the first airplanes back in the ’50s. With the decrease in greenhouse gas emissions also come other solutions that come tied in to promise other savings, all in all providing a wholesome amount of significant benefits.

As with all these improvements on the outside, there have been plenty of improvements on the inside too. The accelerating installations of WiFi capabilities onboard aircraft around the world, coupled with the sheer numbers of passengers carrying one or more digital/smart devices these days has allowed for a momentum that sees many of the inflight innovations we see today focused on the digital frontier.

Cabin Hardware

Airlines around the world have been taking note of the number of passengers carrying smartphones, notebooks, tablets and e-readers by making seats now carry power and USB ports, with some even looking to integrate devices with the design of the seats. Besides business class, where they already experience spacious seating arrangements to accommodate their electronic devices, economy classes will also see incorporations of smart designed spaces for devices.

Japan Airlines introduced new economy seats back in 2013 which debuted on the B777-300s which come with capabilities to conveniently place your smartphone in a holder which is located near the USB port for a better experience onboard. There have been some startups that have pounced on this opportunity and come up with smart tray table designs that feature a built-in groove/two clips for holding tablets, e-readers, and other kinds of portable devices straight.

Of course, where there are innovations to hardware, there will be innovations to software, and this is where we come in, read more here.

Tracking and tracing

Tracking of packages being shipped via delivery companies has long been a feature with companies such as DHL and FedEx, with the advent of it spilling over to even fast food deliveries in the recent years.

In a bid to make the baggage process a little transparent, there have been airlines that scans bag tags during the journey, allowing passengers to track their baggage in real time via and app as they make their way through the system. Because of this thoughtful process, customer service has seen a lift in these airports.

See how this can be achieved with our help!

Customer Service

Some airlines have taken it upon themselves to come equipped with tablets so that cabin crew will be able to find out about the previous trips taken by passengers, to get privy with their preferences in food, drink, seating habits or to get a heads up on any issues that they may have had on previous flights, so as to prevent them from happening again.

British Airways is one such airline that has equipped 2,000 senior cabin crew across its short and long haul network with iPads which comes loaded with an ‘enhanced services platform’ that allows flight attendants to store and get access to relevant passenger details in real-time, so as to provide an unprecedented service that is tailored to the passenger.

With these kinds of services onboard, a passenger who happens to have a first flight on board business class will be prioritised for attention so that she will definitely feel obligated to take up business class again.

“Aircraft are becoming more and more connected. Tablets and smartphones give airlines an ability to relook at every aspect of the business; they’ve opened things up in a way that just a few years ago wasn’t conceivable. There’s an awful lot of things that we can improve by employing connected technologies on aircraft.” – Patrick Brannelly, Emirates Airlines, VP of Corporate Communications.

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